Cancellation of booking of Tours or Tour Packages must be notified in writing with a minimum of 30 days notice prior to departure or within the specified period allowed as stipulated in the specific Tour or Tour Packages. All cancellation must be confirmed by The Company in writing to be effective. Refund rates are based on the date we receive your written cancellation notice.
For individual component supplied by third party (ies), e.g. train services, air tickets, cruise, etc.; cancellation fee under terms and conditions of the third party (ies) shall apply. Cancellation fee of the third party (ies) will include refund administrative fee and any deposit committed to their suppliers to secure confirmation of the services requested. Should the cancellation be made less than 30 days, the following condition shall apply.
| Date of Cancellation | Cancellation Charges |
| 20– 29 working days prior to departure date | 50% cancellation charge of Total cost |
| 14- 19 working days prior to departure date | 75% cancellation charge of Total Cost |
| 13 or less than 13 working days prior to departure date | 100% Cancellation Charge |
The Company reserves the right to cancel a tour or booking made at any time before the departure for any reason whatsoever, including insufficient number of participants, our liability is limited to a refund of the monies paid.
The Company reserves the right to make adjustments to the itinerary wherever necessary, due to unforeseen circumstances beyond our control. Any necessary modifications to our itinerary will not deprive the tour participant of program features in any way.
No Show Charges
If a guest or passenger does not arrive on the expected date and time or is not present at the designated pick-up point for pick-up or transfer to the destination, the amount paid for the specific tour or package shall be forfeited/non-refundable.
Unutilized Service
The Company does not bear any responsibility to refund for the unutilized service, transportation, accommodation or sightseeing tours that are included in the land arrangement package.
The Company reserves the right to withdraw any itinerary or booking made and decline or refuse any guest or passenger as member of the tour who acts delinquently so as to endanger the health, safety or impair the comfort and enjoyment of other guests or passengers on the tour. In this respect, the company shall not make any refund for the unutilized portion of the tour.